2025 ITIL-4-Foundation Certified Questions - Valid ITIL ITIL 4 Foundation Exam - ITIL-4-Foundation Reliable Braindumps Book

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
Topic 2	Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.
Topic 3	Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
Topic 4	Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 5	Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
Topic 6	ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
Topic 7	Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 8	Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.

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ITIL 4 Foundation certification exam is a globally recognized certification that is designed to validate the knowledge and skills required for professionals who work in IT service management. ITIL 4 Foundation Exam certification exam is based on the latest version of the ITIL framework, which was released in 2019, and includes the latest best practices, approaches, and tools to manage IT services effectively. The ITIL 4 Foundation certification provides professionals with a comprehensive understanding of IT service management, including the key principles, concepts, and terminologies.

ITIL 4 Foundation Exam Sample Questions (Q370-Q375):

NEW QUESTION # 370
Which practice has a purpose that includes managing authentication and non-repudation?

A. Change enablement
B. Information security management
C. IT Asset Management
D. Service Configuration management

Answer: B

Explanation:
Nonrepudiation provides an assurance that the sender of data is provided with proof of delivery and the recipient is provided with proof of the sender's identity, so neither can later deny having processed the data. Further, this concept can apply to any activity, not just the sending and receiving of data; in a more general sense, it is a mechanism to prove that an activity was performed and by whom. Nonrepudiation is typically comprised of authentication, auditing/logging, and cryptography services.
https://www.sciencedirect.com/topics/computer-science/nonrepudiation

NEW QUESTION # 371
What is the MAIN benefit of 'problem management'?

A. Restoring normal service as quickly as possible
B. Reducing the number and impact of incidents
C. Maximizing the number of successful changes
D. Managing workarounds and known errors

Answer: D

NEW QUESTION # 372
Which is the BEST type of resource for investigating complex incidents?

A. Detailed work instructions
B. Disaster recovery plans
C. Self-help systems
D. Knowledgeable support staff

Answer: D

Explanation:
More complex incidents will usually be escalated to a support team for resolution, or even suppliers and partners who offer support for products and services they provide.

NEW QUESTION # 373
Which helps to manage an incident when it is unclear which support team should be working on the incident?

A. Disaster recovery plans
B. Swarming
C. Self-help
D. Target resolution times

Answer: B

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-incident-management/

NEW QUESTION # 374
Which function is responsible for the management of a data centre?

A. Technical management
B. Service desk
C. Facilities management
D. Application management

Answer: C

Explanation:
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NEW QUESTION # 375
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2025 ITIL-4-Foundation Certified Questions - Valid ITIL ITIL 4 Foundation Exam - ITIL-4-Foundation Reliable Braindumps Book

ITIL ITIL-4-Foundation Exam Syllabus Topics:

Quiz Professional ITIL - ITIL-4-Foundation Certified Questions

ITIL 4 Foundation Exam Sample Questions (Q370-Q375):

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