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ServiceNow CTA Exam Syllabus Topics:

Topic	Details
Topic 1	Platform Data and Integrations: This part measures the skills of Integration Specialists in managing data across platforms and integrating different systems. It covers techniques for ensuring seamless data exchange and synchronization.
Topic 2	Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.
Topic 3	Current and To-Be Architecture: This section tests the knowledge of Enterprise Architects in understanding and comparing current IT architectures with future (to-be) architectures. It emphasizes the ability to analyze gaps and develop strategies for transformation.
Topic 4	Technical Governance: This domain evaluates the expertise of IT Governance Specialists in establishing and enforcing technical policies and standards. It focuses on ensuring that IT operations align with organizational goals and regulatory requirements.
Topic 5	Release and Instance Strategy: This domain assesses the abilities of Release Managers in planning and executing software releases and managing instances effectively. It emphasizes strategies for minimizing downtime and ensuring smooth deployment processes.
Topic 6	Go-Live Preparation: This part assesses the skills of Project Coordinators in preparing for the go-live phase of IT projects. It emphasizes strategies for ensuring smooth transitions and minimizing disruptions during system launches.
Topic 7	Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.
Topic 8	Security Architecture: This section measures the abilities of Security Architects in designing and implementing secure IT architectures. It covers principles and practices for protecting IT systems from various threats and vulnerabilities.

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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q49-Q54):

NEW QUESTION # 49
Which strategy is recommended for effective communication during the go-live phase?

A. Provide minimal updates to avoid overloading the team.
B. Focus communications only on immediate supervisors.
C. Describe released functionality and provide knowledge base articles.
D. Postpone any form of communication until all issues are resolved.

Answer: C

Explanation:
Effective communication during a go-live is crucial for keeping stakeholders informed and managing expectations. The best strategy is to describe released functionality and provide knowledge base articles.
Here's why:
Clarity and Transparency: Clearly communicate what new features or changes are being released, so users understand what to expect.
Knowledge Base Articles: Provide detailed documentation and knowledge base articles to help users learn about the new functionality and how to use it.
Proactive Communication: Don't wait for issues to arise before communicating. Keep users informed about the progress of the go-live and any potential impacts.
Targeted Communication: Tailor communication to different audiences (e.g., end-users, IT staff, management).
Why not the other options?
A: Focus communications only on immediate supervisors: This limits information flow and can lead to confusion and frustration among other stakeholders.
B: Provide minimal updates to avoid overloading the team: Under-communication can create anxiety and uncertainty. It's better to provide regular, concise updates.
C: Postpone any form of communication until all issues are resolved: This is unrealistic and can damage trust.
Communicate openly about challenges and progress towards resolution.

NEW QUESTION # 50
What are common group types used in ServiceNow for managing foundational data?
Choose 3 answers

A. Assignment groups
B. Security groups
C. Workflow groups
D. Financial groups
E. Process groups

Answer: A,B,C

Explanation:
ServiceNow uses various group types to manage foundational data and control access to information. The most common ones include:
A: Assignment groups: These groups are used to assign tasks and responsibilities to specific teams or individuals. They are often used in ITSM processes like incident management, problem management, and change management.
B: Workflow groups: These groups are used to define who receives notifications and approvals within workflows. They help automate processes and ensure that the right people are involved at each stage.
C: Security groups: These groups control user access to different parts of the ServiceNow platform and its applications. They are used to enforce security policies and restrict access to sensitive data.
Why not the other options?
D: Financial groups: While ServiceNow has applications for financial management, "financial groups" is not a standard group type within the platform.
E: Process groups: While processes are essential in ServiceNow, "process groups" is not a standard grouping mechanism. Processes are typically managed through workflows and applications.

NEW QUESTION # 51
What does a ServiceNow governance framework typically define?
Choose 3 answers

A. How decisions are made
B. Who is involved in decision-making
C. What decisions need to be made
D. Recurring schedules for governance meetings
E. How work gets done on the platform

Answer: A,B,C

Explanation:
A ServiceNow governance framework provides structure and guidance for managing the platform and its applications. It typically defines:
A: How decisions are made: The framework outlines the processes for making decisions related to the platform, such as changes to configurations, new application development, and platform upgrades. This might include approval processes, escalation procedures, and communication protocols.
B: What decisions need to be made: The framework identifies the types of decisions that require governance oversight. This might include decisions about platform strategy, architecture, security, data management, and integration with other systems.
C: Who is involved in decision-making: The framework establishes roles and responsibilities for different stakeholders in the governance process. This might include defining a governance board, steering committees, and individual roles with specific decision-making authority.
Why not the other options?
D: While recurring schedules for governance meetings are important, they are not a defining element of the governance framework itself. The framework focuses on the overall structure and processes for decision- making.
E: How work gets done on the platform is more related to process definitions and workflows within specific applications, not the overarching governance framework.

NEW QUESTION # 52
What action does the Identification and Reconciliation module perform to reduce duplicates in the CMDB?

A. Assigns unique identifiers to each CI
B. Uses identification rules to uniquely identify CIs
C. Merges duplicate records automatically
D. Validates data sources to ensure accuracy

Answer: B

Explanation:
The Identification and Reconciliation (I&R) module usesidentification rules to uniquely identify CIs. These rules help the system determine if a CI discovered or imported from a data source already exists in the CMDB or if it's a new CI.
Here's how it works:
* Identification Rules:These rules define criteria for matching CIs based on their attributes (e.g., serial number, MAC address, hostname).
* Matching and Reconciliation:When new data comes in, the I&R engine applies the rules to find potential matches. If a match is found, the system can either update the existing CI with new information or flag it as a potential duplicate for review.
Why not the other options?
* A:While the I&R engine can facilitate merging duplicates, it doesn't automatically merge them without human review and approval.
* C:Data source validation is important, but it's not the primary function of the I&R engine in duplicate reduction.
* D:Assigning unique identifiers is a function of the CMDB itself, not specifically the I&R engine.

NEW QUESTION # 53
What are included in the domains of technical architecture in ServiceNow?
Choose 3 answers

A. Risk Management
B. Environment Management
C. Data Management
D. Security Management
E. App Dev Management

Answer: B,C,D

Explanation:
The domains of technical architecture in ServiceNow encompass the key areas that ensure the platform's stability, security, and scalability. These include:
B: Security Management: This domain focuses on securing the ServiceNow instance, including access control, authentication, data encryption, and vulnerability management.
C: Environment Management: This domain deals with the management of the ServiceNow instances, including instance strategy, upgrades, patching, and performance monitoring.
D: Data Management: This domain covers aspects of data governance, data quality, data integration, and data security within the ServiceNow platform.
Why not the other options?
A: Risk Management: While important, risk management is a broader organizational concern that extends beyond technical architecture.
E: App Dev Management: Application development management is a specific area within the broader technical architecture, focusing on the development and deployment of applications on the platform.

NEW QUESTION # 54
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CTA Test Guide Online & CTA Latest Mock Test

ServiceNow CTA Exam Syllabus Topics:

Prepare Your ServiceNow CTA: ServiceNow Certified Technical Architect (CTA) Exam with Verified CTA Test Guide Online Effectively

ServiceNow Certified Technical Architect (CTA) Sample Questions (Q49-Q54):

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